NEWS & UPDATES

In difficult conversations, people often focus on what they want to say. They want to correct the behavior. They want to explain the rule. They want to make the point. They want the other person to calm down, listen, comply, or understand. But in high-stakes communication, the better question is not simply, “What do I want to say?” The better question is, “What response is my language likely to create?” That is where operational empathy becomes so important. Operational empat

https://www.police1.com/chiefs-sheriffs/5-ways-police-leaders-can-make-every-day-count

If you watch some of the coverage I have seen in the media, you will think that no police officers know how to de-escalate a situation....

When I talk to police officers one of the things that I like to remind them is that each of them is a leader, regardless of rank. When...

If you have been an officer for any period of time, the following situation has likely happened to you. You’re walking in a store and a...

Most people have had an encounter with the police that has shaped their opinion of officers in general. For me, it was as a cub scout...

When I became a police officer in February 1998, like all new recruits, I was sent to the police academy. There I learned the basic...