Juliet Lima Solutions

Juliet Lima Solutions was founded to help improve law enforcement officers’ ability to de-escalate volatile situations, manage their stressful careers, improve public satisfaction with law enforcement, and develop police leadership skills.


While initially focused on the law enforcement world, Juliet Lima has also developed training classes for the private sector using their proven methods for law enforcement while tailoring the training to the specific needs of their clients.


The name Juliet Lima is based on the phonetic alphabet used by police and incorporates the first initials of its founders: Dr. Jacque Phillips DNP, RN and Lyons Hale. When using the radio, police use phonetics to ensure their message is clear, concise, and easily understood. Like the phonetic alphabet, the training provided by Juliet Lima Solutions gives officers additional tools to understand, and be understood by the citizens they serve.


Juliet Lima combines Jacque’s academic knowledge of emotional intelligence with Lyons’ police negotiation skills to train students to become better communicators, better law enforcement officers, and better public servants.


Our Team

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Dr. Jacque Phillips, DNP, RN Founder


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Lyons Hale, Founder


Co-founder Dr. Jacque Phillips DNP, RN is an expert in emotional intelligence. Jacque works for an international clinical research company that works to accelerate the development of drugs and devices that save lives and improve the quality of life. She was trained by David Caruso, Ph.D. of Yale University in Emotional Intelligence and Leadership Development. She has published articles about emotional intelligence as it relates to nursing leadership and employee satisfaction. She is also certified to administer the Mayor, Salovey, and Caruso Emotional Intelligence Test.

She has also served as the manager of nursing standards and accreditation at The University of Mississippi Medical Center and as the Director of Clinical Operations at The University of Virginia.

Co-founder Lyons Hale began his law enforcement career in February 1998 working in uniformed patrol. He has served as a shift supervisor, shift commander, executive officer, and is currently the commander of his section. Lyons is a certified crisis negotiator and leads a team of ten negotiators responsible for a 19 parish area in Louisiana. 

Lyons has had several leadership articles published and is a contributor to Police1.


During his career, Lyons has participated in numerous negotiations, including a large amount of experience negotiating with suicidal subjects. He has also helped negotiate during several protest events, including working with organizers of a national group who wanted to stage a large-scale protest following Hurricane Katrina. 

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