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Juliet Lima Solutions

Juliet Lima Solutions provides professional development training for all industries while tailoring its programs to the specific needs of its clients. Current and previous clients include law enforcement agencies, large transportation organizations, professional associations, healthcare leadership groups, and companies both large and small.


Juliet Lima has also been recognized by several state accreditation agencies and by Princeton University’s Bridging Divides Initiative. Whether you are searching for a custom training program, leadership coaching, de-escalation training, emotional intelligence training, or a complete leadership development program, Juliet Lima Solutions is available to help.


 The name Juliet Lima is based on the phonetic alphabet used by the military and police and incorporates the first initials of its founders: Dr. Jacque Phillips DNP, RN, and Lyons Hale. When using the radio, the military, and police use phonetics to ensure their message is clear, concise, and easily understood. Like the phonetic alphabet, the training provided by Juliet Lima Solutions gives you the additional tools to understand and be understood while carrying out your mission.


Our Team

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Dr. Jacque Phillips, DNP, RN Founder 

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Lyons Hale, Founder 

Co-founder Dr. Jacque Phillips DNP, RN is an expert in emotional intelligence. Jacque works for an international clinical research company that works to accelerate the development of drugs and devices that save lives and improve the quality of life. She was trained by David Caruso, Ph.D. of Yale University in Emotional Intelligence and Leadership Development. She has published articles about emotional intelligence as it relates to nursing leadership and employee satisfaction. She is also certified to administer the Mayor, Salovey, and Caruso Emotional Intelligence Test.

She has also served as the manager of nursing standards and accreditation at The University of Mississippi Medical Center and as the Director of Clinical Operations at The University of Virginia.

Co-founder Lyons Hale began his law enforcement career in February 1998 working in uniformed patrol. He has served as a shift supervisor, shift commander, executive officer, and is currently the commander of a large statewide section of police officers. Lyons is a certified crisis negotiator and leads Louisiana's statewide negotiation team.

Lyons has had several leadership articles published and is a contributor to the national law enforcement publication Police1. He has extensive experience as an instructor and public speaker on topics such as leadership, de-escalation, and management development. Lyons also has experience in change management, implementing best practices, and team building.


Lyons has participated in numerous negotiations with suicidal subjects, barricaded subjects, and during large-scale demonstrations. He helps train new negotiators and develops crisis negotiation continuing education and training events for his agency and others.

Lyons is an active member of the International Association of Chiefs of Police, the Louisiana Association of Crisis Negotiators, the National Tactical Officers Association, and the Fraternal Order of Police.

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